Purchase Process

Frequently Asked Questions - FAQs

The FAQs section about the purchasing process on the LA CASA DE LAS SETAS website provides detailed information about the purchasing process, how to place an order and how to manage the data provided.

If you know the name of the product you want, we recommend that you use the search engine, you will find it quickly.

If you don't know exactly the product you want, start filtering by the main categories that you will find on the home page www.lacasadelassetas.com

You can go deeper into the search using the filters that you will see in the product listings. When you find the product you are looking for, add it to your cart. Once in the cart, you can continue browsing for other products or proceed to checkout by clicking the “Checkout” button.

If you prefer, you can place your order by phone, calling 964096680 or 640267118, by WhatsApp and by email. To place the order we will need your personal and delivery information, as well as the references of the items and that you indicate the chosen payment method: Bizum, card, bank transfer or Paypal +3.4%

There is no minimum purchase. At La Casa de las Setas you can buy whatever you want, regardless of the total amount, weight or number of units.

You can modify your personal data by logging in and clicking on 'My account'. Then, choose the 'Personal Details' tab to edit your account information or add a new address.

From the Login page, click 'Forgot your password?' and we will send you a message with instructions to create a new password with complete security. It is necessary to have registered before you can recover your password. For privacy reasons, we do not have access to user account passwords.

You can cancel your La Casa de las Setas account at any time by sending an email to info@lacasadelassetas.com or by contacting us at 964 09 66 80 and 640 267 118 requesting the closure of your account.

The cancellation becomes effective in a few hours and you will lose your data as well as your order history. For security reasons, this operation is irreversible and deleted data cannot be recovered.

You can cancel your La Casa de las Setas account at any time by sending an email to info@lacasadelassetas.com or by contacting us at 964 09 66 80 and 640 267 118 requesting the closure of your account.

The cancellation becomes effective in a few hours and you will lose your data as well as your order history. For security reasons, this operation is irreversible and deleted data cannot be recovered.

Have you not found the answer to your query?

Contact us

Telephone and WhatsApp Customer Service hours are from 9:00 a.m. to 6:30 p.m. on non-holiday days, Monday to Friday.

Whatsapp

640267118

Email

info@lacasadelassetas.com

Customer Service

964096680 / 640267118