FAQs 2023

Nous mettons à votre disposition un nouveau service client. Des consultations sur votre commande, vos réclamations, les changements, les rendements, ..., également à partir d'ici, vous pouvez contacter nos spécialistes pour résoudre toutes les questions.

Notre calendrier de service client est le suivant:

Du lundi au jeudi de 9h30 à 14h00 et de 16h00 à 19h00 Vendredi de 9h30 à 14h00

Les samedis, dimanches et vacances: fermé

Si vous nous contactez en dehors de cet horaire, nous répondrons dès que possible mais déjà dans notre horaire habituel

Ici, vous pouvez trouver les réponses à la plupart des doutes qui peuvent survenir sur la façon de passer une commande, des paiements, des garanties, comment nous effectuons des expéditions ou comment gérer les incidents.

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acheter mon pays avec l'expédition?","tab_content":"De la maison des champignons, nous envoyons presque tous nos produits dans n'importe quel pays du monde, à l'exception de ceux qui ont des restrictions. Parmi les plus de 4 000 références de notre catalogue, certaines en raison de leurs dimensions ou de leur poids rendent la livraison internationale impossible. Si vous avez des questions sur l'envoi dans votre pays, vous pouvez nous contacter, info@lacasadellassetas.com, sur la disponibilité de certains produits pour les expéditions internationales."},{"tab_title":"Comment commander?","tab_content":"Cette page est conçue pour l'achat d'articles aussi simple que possible. Quoi qu'il en soit, si vous avez des questions, nous écrivons ci-dessous les étapes à suivre pour effectuer un achat correct: entrez https://lacasadelassetas.com Choisissez le montant de l'article souhaité dans la zone de produit où un nombre apparaît par défaut. Cliquez sur le bouton où vous \"ajoutez au panier\" et attendez que la fenêtre de confirmation apparaisse. Lorsque vous avez tout ce que vous voulez acheter, allez dans le chariot. Suivez toutes les instructions et une fois votre commande terminée, nous vous enverrons un e-mail avec sa confirmation. Quelques jours plus tard, vous recevrez votre commande dans l'adresse que vous avez indiquée."},{"tab_title":"Puis-je passer la commande par téléphone?","tab_content":"Oui, si vous préférez, vous pouvez passer votre commande par téléphone, en appelant le 964096680 ou 640267118, également par WhatsApp et par e-mail (info@lacasadelassetas.com) pour passer la commande, nous aurons besoin de vos données personnelles, d'un e-mail et d'un téléphone, donc comme références des articles et le mode de paiement choisi."},{"tab_title":"Quelles méthodes de paiements sont disponibles?","tab_content":"Les méthodes de paiement acceptées dans la Chambre des champignons sont: PayPal: Paypal@lacasadelassetas.com Ce formulaire de paiement implique une augmentation de 3,4% du montant total de la commande, par la Commission de service. Transfert bancaire ou entrée dans tout bureau d'Ibercaja. Banco Ibercaja - Bénéficiaire: Pablo Martínez Guinot - La maison des champignons était: ES79 2085 9561 4103 3030 8747 BIC: CAZRES2Z Remarque: Les acheteurs sont priés pour effectuer le paiement par le transfert bancaire qu'ils mettent en référence: Article n ° et / ou DNI. Bizum (en Espagne seul): Vous pouvez payer votre commande au téléphone au 633310073 CARDE: Nous acceptons les principales cartes de crédit, Visa / MasterCard / ... SEQURA Paiement fractionnaire: divisez le paiement en 3, 6 ou 12 paiements mensuels. Pour un coût fixe par mois. Vous pouvez modifier ou effectuer le paiement quand vous le souhaitez sans pénalités. Service et conditions gérées par Sequa"},{"tab_title":"Et si le produit n'est pas en stock?","tab_content":"Si l'un des articles demandés n'était pas disponible, la maison des champignons vous informera de la période de livraison approximative fournie par le fournisseur. 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Dans ce cas, vous assumerez les frais de transport qui auraient pu être générés. Vous pouvez effectuer cette annulation en communiquant avec la maison des champignons via WhatsApp au numéro 640267118, appelé à ce même numéro ou en envoyant un e-mail destiné à info@lacasadelassetas.com NSI Au cours de cette période, la maison des champignons a déjà envoyé la commande, Le client s'engage à retourner la commande en parfait état et avec l'emballage d'origine. Les frais de retour seront en charge du client. La maison des champignons renverra le montant de la commande, une fois que le statut du produit retourné sera prouvé. 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NPL Cela doit être en parfait état et conserver son emballage d'origine. Sinon, le client est responsable de l'amortissement du montant d'origine si le produit présente un type de dommage ou d'indications d'utilisation. Les portes associés à ce changement (la collecte du produit à changer). La livraison doit être payée à nouveau. Pour procéder au changement, nous aurons besoin pour indiquer que le produit soit modifié et le nouveau produit choisi. De cette façon, nous pouvons calculer le nouveau montant en ajoutant les coûts d'expédition. Si la modification génère un montant en faveur du client, la maison des champignons paiera le montant du même moyen de paiement utilisé. S'il est favorable à la maison des champignons, nous enverrons une demande du montant à payer avant de quitter les produits et le produit a modifié l'envoi gratuit de la commande initiale, le montant de l'envoi sera soustrait du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant du montant Retour. Nous accepterons le changement de produits qui sont dans leur état d'origine."},{"tab_title":"Retour de produit et de remboursement","tab_content":"Si vous n'êtes pas satisfait de votre achat, vous avez 14 jours civils impressifs à compter de la livraison de la commande pour le retourner. Le montant du rendement du NEL sera effectué une fois que l'article de la maison des champignons sera reçu dans notre entrepôt. 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Nous n'accepterons pas les expéditions de produits qui ne sont pas livrés dans cette direction, ni ceux qui doivent être collectés dans d'autres adresses (dans un bureau de poste par exemple), nous accepterons le retour des produits qui ne sont pas dans leur état d'origine si la marchandise est défectueux, est endommagé ou en mauvais état, et à condition que les dommages soient attribuables au processus de fabrication, de transport ou d'expédition. Ces cas retourneront le roulement sera en charge des champignons"},{"tab_title":"Dans quelles conditions dois-je retourner une commande?","tab_content":"Toutes les marchandises doivent être retournées sans avoir été utilisées et dans son emballage d'origine (s'il existe) en parfait état et protégé afin qu'il ne soit pas reçu avec des bandes de transport d'étanchéité ou d'adhésif. Sinon, vous êtes responsable de l'amortissement."},{"tab_title":"Quel est le délai de retour ou d'échange à Noël ?","tab_content":"La période de retour est prolongée au moment de Blackfriday et de Noël, car de nombreuses personnes effectuent des achats au début du mois ou profitant des ventes du Black Friday. Ce n'est qu'à ce moment et pour faciliter les clients pour le retour ou le changement du produit acheté, tous les achats effectués du 28 novembre (Black Friday), jusqu'au 6 janvier (Reyes) peuvent être retournés jusqu'au 20 janvier."}],"view":"traditional","section_title_style":"","border_width":{"unit":"px","size":1},"border_color":"","title_background":"","title_color":"","tab_active_color":"","title_typography_typography":"","title_typography_font_size":{"unit":"px","size":""},"title_typography_font_size_tablet":{"unit":"px","size":""},"title_typography_font_size_mobile":{"unit":"px","size":""},"title_typography_font_family":"","title_typography_font_family_custom":"","title_typography_font_weight":"","title_typography_text_transform":"","title_typography_font_style":"","title_typography_line_height":{"unit":"em","size":""},"title_typography_line_height_tablet":{"unit":"em","size":""},"title_typography_line_height_mobile":{"unit":"em","size":""},"title_typography_letter_spacing":{"unit":"px","size":""},"title_typography_letter_spacing_tablet":{"unit":"px","size":""},"title_typography_letter_spacing_mobile":{"unit":"px","size":""},"content_background_color":"","content_color":"","content_typography_typography":"","content_typography_font_size":{"unit":"px","size":""},"content_typography_font_size_tablet":{"unit":"px","size":""},"content_typography_font_size_mobile":{"unit":"px","size":""},"content_typography_font_family":"","content_typography_font_family_custom":"","content_typography_font_weight":"","content_typography_text_transform":"","content_typography_font_style":"","content_typography_line_height":{"unit":"em","size":""},"content_typography_line_height_tablet":{"unit":"em","size":""},"content_typography_line_height_mobile":{"unit":"em","size":""},"content_typography_letter_spacing":{"unit":"px","size":""},"content_typography_letter_spacing_tablet":{"unit":"px","size":""},"content_typography_letter_spacing_mobile":{"unit":"px","size":""},"_section_style":"","_margin":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_animation":"","animation_duration":"","_css_classes":"","_section_background":"","_background_background":"","_background_color":"","_background_image":{"url":"","id":""},"_background_position":"","_background_attachment":"","_background_repeat":"","_background_size":"","_background_video_link":"","_background_video_fallback":{"url":"","id":""},"_border_border":"","_border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_border_color":"","_border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_box_shadow_box_shadow_type":"","_box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"_section_responsive":"","responsive_description":"","hide_desktop":"","hide_tablet":"","hide_mobile":""},"defaultEditSettings":[],"widgetType":"toggle","editSettings":{"activeItemIndex":7}}],"editSettings":{}}],"editSettings":{}}]