Preguntas frecuentes

Ponemos a tu disposición un nuevo centro de atención al cliente. Consultas sobre tu pedido, reclamaciones, cambios, devoluciones, ... , también desde aquí podrás contactar con nuestros especialistas para resolver cualquier duda.

Nuesto horario de atención al cliente es el siguiente:

De lunes a jueves de 9:30 a 14:00 y de 16:00 a 19:00 h. Viernes de 9:30 a 14:00

Sábados, domingos y festivos: Cerrado

Si contactas con nosotros fuera de este horario, te responderemos lo antes posible pero ya dentro de nuestro horario habitual

Aquí podrás encontrar las respuestas a la mayoría de las dudas que te puedan surgir sobre cómo realizar un pedido, pagos, garantías, cómo realizamos envíos o cómo gestionar incidencias.

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De todas formas, si tienes alguna duda, te redactamos a continuación los pasos a seguir para realizar una correcta compra:\nEntra en https://lacasadelassetas.com\nElige la cantidad del artículo deseado en la casilla del producto donde aparece por defecto un número.\nPincha en el botón donde pone \"Añadir a la cesta\" y espera a que aparezca la ventana de confirmación.\nCuando ya tengas todo lo que quieres comprar, dirígete al carrito. 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SI es necesario contactaremos con la empresa de mensajería para solucionar la incidencia\nTambién puedes consultar el estado de tu pedido a través del link que te facilitamos en el email de confirmación.\n"},{"tab_title":"GARANTÍA","tab_content":"Los clientes de LA CASA DE LAS SETAS se benefician de la confianza que ofrecen los expertos artesanos, ya que utilizando materiales de primera calidad producen nuestros artículos, teniendo siempre un año de garantía contra defecto de fabricación.\nLos defectos o desperfectos debidos a una incorrecta utilización o manipulación del material o los desgastes producidos por un uso normal del mismo, no se incluyen en esta garantía. \nEn el caso de las cestas y mochilas de mimbre, castaño y fibras naturales, debido al carácter natural del material utilizado y al trabajo artesanal, éstas pueden presentar fibras rotas. 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FORMAS DE PAGO HAY DISPONIBLES?","tab_content":"Las formas de pago aceptadas en LA CASA DE LAS SETAS son:\nPAYPAL: paypal@lacasadelassetas.com Esta forma de pago conlleva un incremento de 3,4% del total del importe del pedido, por comisión de servicio.\n\nTRANSFERENCIA bancaria o INGRESO en cualquier oficina IBERCAJA.\nBanco IBERCAJA - Beneficiario: Pablo Martínez Guinot - LA CASA DE LAS SETAS \nIBAN: ES79 2085 9561 4103 3030 8747\nBIC: CAZRES2Z\nNota: se ruega a los compradores que realizan pago por transferencia bancaria que pongan en referencia: nº de articulo y/o DNI.\n\nBIZUM (sólo en España):\nPuedes realizar el pago de tu pedido al teléfono 633310073\n\nTARJETA DE CRÉDITO: aceptamos las principales tarjetas de crédito, VISA/MASTERCARD/...\n\nSEQURA Pago Fraccionado : Divide el pago en 3, 6 o 12 mensualidades. 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Si es a favor de LA CASA DE LAS SETAS enviaremos una solicitud del importe para que sea abonado antes de dar salida al productoSi el producto cambiado condicionaba el envío gratuito del pedido inicial, el importe del envío se restará del importe de la devolución.\nSolo aceptaremos el cambio de productos que estén en su condición original. "},{"tab_title":"DEVOLUCIÓN DE PRODUCTO Y REEMBOLSO","tab_content":"Si no quedas satisfecho con tu compra, dispones de 14 días naturales improrrogables a contar desde la entrega del pedido para devolverla. \nEl importe de la devolución se realizará una vez recibido en nuestro almacén y comprobado el artículo por LA CASA DE LAS SETAS. \nÉste debe estar en perfectas condiciones y conservando su embalaje original. En caso contrario es usted el responsable de la depreciación.\nSi el producto presenta algún tipo de desperfecto o indicios de uso, no se realizará la devolución del importe.\nEn cualquier caso, solo se abonará el valor del artículo, los portes asociados a la devolución serán siempre a cargo del comprador.\nSi el producto devuelto condicionaba el envío gratuito del pedido inicial, el importe del envío se restará del importe de la devolución.\n\n"},{"tab_title":"¿CUAL ES LA DIRECCION PARA DEVOLVER EL PEDIDO?","tab_content":"La dirección de entrega para la devolución es:\nLA CASA DE LAS SETAS\nC/ San Roque 3, bajo izquierda\n12004 Castellón.\nTelf 640267118\n\nLa devolución se debe realizar por mensajería. No aceptaremos envíos de productos que no sean entregados en esta dirección, ni aquellos que se tengan que recoger en otras direcciones (en una oficina de Correos por ejemplo)\nSolo aceptaremos la devolución de productos que no estén en su condición original si la mercancía es defectuosa, está dañada o en mal estado, y siempre que los desperfectos sean imputables al proceso de fabricación, transporte o envío.\nEn estos casos la devolución del porte será a cargo de LA CASA DE LAS SETAS"},{"tab_title":"¿EN QUÉ CONDICIONES DEBO DEVOLVER UN PEDIDO?","tab_content":"Toda mercancía debe ser devuelta sin haber sido usada y en su embalaje original (si existe) en perfecto estado y protegido de forma que no se reciba con precintos o cintas adhesivas de transporte. En caso contrario usted es el responsable de la depreciación."},{"tab_title":"CUAL ES EL PLAZO DE DEVOLUCION O CAMBIO EN F","tab_content":"El plazo de devolución se amplía en la época de Blackfriday y Navidad ya que mucha gente realiza las compras a principio de mes o aprovechando las rebajas del Black Friday. Sólo en estas fechas y para facilitar a los clientes la devolución o cambio del producto comprado, todas las compras realizadas desde el 28 de noviembre (Black Friday), hasta el 6 de enero (Reyes) podrán devolverse hasta el día 20 de enero."}],"view":"traditional","section_title_style":"","border_width":{"unit":"px","size":1},"border_color":"","title_background":"","title_color":"","tab_active_color":"","title_typography_typography":"","title_typography_font_size":{"unit":"px","size":""},"title_typography_font_size_tablet":{"unit":"px","size":""},"title_typography_font_size_mobile":{"unit":"px","size":""},"title_typography_font_family":"","title_typography_font_family_custom":"","title_typography_font_weight":"","title_typography_text_transform":"","title_typography_font_style":"","title_typography_line_height":{"unit":"em","size":""},"title_typography_line_height_tablet":{"unit":"em","size":""},"title_typography_line_height_mobile":{"unit":"em","size":""},"title_typography_letter_spacing":{"unit":"px","size":""},"title_typography_letter_spacing_tablet":{"unit":"px","size":""},"title_typography_letter_spacing_mobile":{"unit":"px","size":""},"content_background_color":"","content_color":"","content_typography_typography":"","content_typography_font_size":{"unit":"px","size":""},"content_typography_font_size_tablet":{"unit":"px","size":""},"content_typography_font_size_mobile":{"unit":"px","size":""},"content_typography_font_family":"","content_typography_font_family_custom":"","content_typography_font_weight":"","content_typography_text_transform":"","content_typography_font_style":"","content_typography_line_height":{"unit":"em","size":""},"content_typography_line_height_tablet":{"unit":"em","size":""},"content_typography_line_height_mobile":{"unit":"em","size":""},"content_typography_letter_spacing":{"unit":"px","size":""},"content_typography_letter_spacing_tablet":{"unit":"px","size":""},"content_typography_letter_spacing_mobile":{"unit":"px","size":""},"_section_style":"","_margin":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_animation":"","animation_duration":"","_css_classes":"","_section_background":"","_background_background":"","_background_color":"","_background_image":{"url":"","id":""},"_background_position":"","_background_attachment":"","_background_repeat":"","_background_size":"","_background_video_link":"","_background_video_fallback":{"url":"","id":""},"_border_border":"","_border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_border_color":"","_border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_box_shadow_box_shadow_type":"","_box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"_section_responsive":"","responsive_description":"","hide_desktop":"","hide_tablet":"","hide_mobile":""},"defaultEditSettings":[],"widgetType":"toggle","editSettings":{}}],"editSettings":{}}],"editSettings":{}}]